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CANCELLATION BY GUESTS
In the event of your party needing to cancel, the following conditions will apply.
• 5-8 weeks prior to departure 50% of the total charge to offset the discount that we will need to re- book the property at short notice.
• Any cancellation within the final 5 weeks will regrettably result in loss of the whole booking fee (not including the security deposit).
• Failure to pay the final balance by the due date (8 weeks prior to arrival) may result in loss of the booking and deposit. If we do not receive the payment we will endeavour to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and retain the deposit. If you do have a problem, PLEASE contact us as soon as possible to discuss the matter.
• We recommend that all guests take out holiday, injury, medical and cancellation insurance cover at the time of booking.
CANCELLATION BY THE OWNERS
In the unlikely event that personal circumstances necessitate cancellation of the booking we will refund any monies paid by the party (without interest, compensation or consequential loss of any kind). However the management company will always seek to relocate your booking to a villa of a similar or superior standard.
Force Majeure: The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners control including, but not restricted to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation or schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.
SAFETY AND SECURITY
To comply with state fire regulations under no circumstances may more
than the maximum number of persons identified on the booking form occupy
the property. The swimming pool is used entirely at the guest’s own
risk. No diving is allowed and children must be supervised at all
times whilst in the pool area. Glass is not
permitted in the pool area at any time. Please use the plastic items
provided. The BBQ must be used outside of the lania
area, on the grass.
COMPLAINTS
In the unlikely event of a problem arising whilst you are on holiday (relating to our villa) you should immediately contact our management company who will seek to resolve the matter speedily. Your satisfaction with our villa is paramount to us and should you consider that the matter is of a serious nature, we ask you to contact us direct within 14 days of your departure from our villa. However, if the problem has not been reported to the management company then we cannot accept any responsibility.
DISCLAIMER
LIABILITY - The property is privately owned and neither the owners nor the management personnel accept any responsibility whatsoever for personal injury, accidents, loss or damage to persons or personal effects, however caused.
The owners and their agents reserve the right of entry at any time. (This includes such workers as pool maintenance, gardeners etc).
Brochure description: whilst all information supplied in the brochure and web site is deemed to be correct to the best of our knowledge, it is understood that the information supplied is for guidance purposes only and does not form any part of contract.
LAW
This contract is subject to and shall be constructed in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
If you wish to contact us, please call
Nigel or Jane Musgrave on 01226 281085 Or if
you prefer to e-mail us you will reach us on
SunsetPalms@dsl.pipex.com
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